Voice123 - info on Alex's new role

JoeActor · 08-29-2008, 10:16 AM

Hello all,

Just had a nice chat with Julian at Voice123 customer service about a rumor I'd seen this morning.

The rumor was that Alex had left the company - that's not quite the case...

Here's the chat transcript with a more accurate reply:

Quote:

Julian: Hello! I will be your chat representative today! How may I help you?
Joe: Good morning Julian - I'd heard a rumor this morning that Alex was no longer with V123! Now, I can't stand bad information, so I thought I'd ask you directly about this. I'd like to correct the person in question if it's bad info...
Julian: Hi Joe...
Julian: actually Alex is still with us...
Julian: but not working directly...
Julian: I mean..
Julian: he is now working on other projects...
Julian: and does not have the time to be on Voice123 full time...
Julian: so...
Julian: he is still involved...
Julian: but he is not leading the team directly
Joe: Ok, I think I get it... a little truth, a little mis-informed! Is it ok if I post your response?
Julian: he is now the Site Director only...
Julian: and our Manager..
Julian: is Juan Salcedo
Joe: Ah, yes - I know Juan.
Julian: yes... that is fine...
Joe: Cool - thanks so much for the info - appreciate it!
Julian: you are welcome!
Julian: one last thing..
Julian: To rate our service and end this chat
Please click on the word CLOSE at the right of this window. Thank you! :-)
Joe: I sure will - thanks again...

From your Action News Reporter,
Joe J Thomas
www.JoeActor.com

Diane Havens · 08-29-2008, 12:40 PM

Thanks for the scoop, Joe! I like to keep abreast of things over there. Always good to get the straight story from a reliable source.

Lee Gordon · 08-29-2008, 07:04 PM

If Juan is in charge, that's a good thing. He is one person at Voice123 who definitely gets it. And in my experience, customer service is important to him.

Colin Campbell · 08-31-2008, 02:04 AM

I'd like to know what happened to Freddie Molina.

JoeActor · 08-31-2008, 10:02 AM

Quote:

Originally Posted by Colin Campbell

I'd like to know what happened to Freddie Molina.

I think he headed over to Translate123 when he left...

Now that guy understood customer service!

Ch-Ch-Ch-Ch-Changes,
Joe J Thomas
www.JoeActor.com

08-29-2008, 12:40 PM	#2 (permalink)
Diane Havens Pacific East Coast Voicer Join Date: Sep 2007 Location: New Jersey Posts: 793	Thanks for the scoop, Joe! I like to keep abreast of things over there. Always good to get the straight story from a reliable source. __________________ Diane http://web.mac.com/dbhavens

08-29-2008, 07:04 PM	#3 (permalink)
Lee Gordon Voice Over Professional Join Date: Aug 2007 Location: West Hartford, CT, USA Posts: 372	If Juan is in charge, that's a good thing. He is one person at Voice123 who definitely gets it. And in my experience, customer service is important to him. __________________ For more voice over demos, my life story, client list, and other relevant information, please visit my website at www.leegordonproductions.com

08-31-2008, 02:04 AM	#4 (permalink)
Colin Campbell Voice Talent Join Date: Aug 2007 Location: Columbus, OH Posts: 438	I'd like to know what happened to Freddie Molina. __________________ Colin Campbell... Voice Talent... Audio Producer... www.ColinCampbellVoice.com Member SaVoa... #07040

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