ProTools Not Loading

[Phyllis K. Day]

Does anyone have any ideas as to why suddenly, my ProTools 7.1 (or 215, I'm not sure) won't load when I click the icon? I have re-installed it several times, had my whole system wiped and re-built and put in a new power supply.

I also tried to load it on my laptop computer, that I use as an emergency back-up, and it no longer would load on it either. I also removed and re-installed on the laptop to no avail.

Also, I disabled my virus protection when re-installing and trying to load. I have had to use Audacity to record, and that is challenging because there is horrid latency in the headphones. I don't listen loudly to headphones but I do need to know if there is some noise way in the background (like a car driving by) to wait on, to go away before continuing - for example.

Also, in Audacity, I haven't figured out how to re-record over the previous file. It automatically creates another file. In Protools, I could just record a segment right in the original file, but with Audacity, I havke to do another file and paste it in. All of this has really sapped my time as you can imagine.

Please advise, and thanks.

Phyllis

[jandrade]

Hi Phyllis,

I do not use Pro Tools however I had a friend go through something similar as you. This is the link he visited that ultimately solved his problems: General Troubleshooting - Pro Tools LE on Windows (XP & Vista) - Digi User Conference. This is a Pro Tools forum, and deals specifically with the program not launching. I don't know if you have been there yet, but it solved his issue, which by the way I am not sure exactly what it was. Hope this helps.

Joseph Andrade

[Phyllis K. Day]

Hi John;

Thanks for the link. Right after posting, I Googled and found that it's IE 8 - and indeed, removing it did allow ProTools to load.

Now having had to re-install ProTools, I have to find how to get back my upgrade, which was done online - plus how to get my MP3 plugin to work again. If that wasn't annoying enough, my virus software blocked the MP3 bounce file - so I couldn't even find how or where I would put in my code to open the MP3 option. Yikes. Time for a new thread.

Phyllis

[haneen]

Phyllis,

I cannot help you, but I have spent plenty of time on the Digi User website trying to figure out PT bugs...you have my sympathies.

[Phyllis K. Day]

Originally Posted by haneen

I have spent plenty of time on the Digi User website trying to figure out PT bugs...you have my sympathies.

Thank you so much, right about now (having spend the majority of the day trying to work on these issues), I needed that!

Phyllis

[shenecke]

I run IE version 8 with no problems, but I'm also running Pro Tools version 7.4.

[Phyllis K. Day]

Originally Posted by shenecke

I run IE version 8 with no problems, but I'm also running Pro Tools version 7.4.

I'd upgrade but I'm guessing I can't upgrade to just 7.4 but only the pricey Version 8. If I was going to spend that kind of coin, it would be to buy the latest version of something like Adobe Audition. When I bought my MBox bundled with ProTools, Version 7.1.2 was on board and I was allowed to upgrade to 7.3. When I tried to get my upgrade back by using the same info and link, they said NO. What is a person supposed to do when needing to re-install on a new system due to hardware issues? Bleh.

Phyllis

[shenecke]

Save backups of all software & run system backups regularly! I would call Digidesign, I would think they would allow you to upload what you had before!


I've got a copy of Pro Tools Version 7.3.1 updater and also 7.4 if that would help you! Shoot me a PM.