Well, Thom, maybe the question should be why was there so much discontent?
Lack of respectful customer service, not giving information AHEAD of changes but instead doing damage control afterwards, which fueled speculation after speculation, blaming the victims, etc. caused much of the trouble.
I think they have made a sound business decision now, which, I agree, they probably should have made a long time ago. The constant criticism should have been a wake up call heeded much sooner -- but it seemed they kept hitting the snooze button.
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