Hi Sue,
So sorry you had to go thru all that, but it's a common story (unfortunately).
In my opiinion both the system and the customer service have some serious issues.
And, yes... you do get penalized for submitting too many auditions... and for submitting too few.
... and possibly for wearing a hat on Tuesdays... Too many unknowns!
Please let us know if and when you get your refund from them.
Several others requested refunds when the whole SmartCast system went into place and I heard some didn't get one.
On a brighter note, I think you'll really like the folks at Voices.com - their service is great.
Not as many leads, but higher quality and more info.
In the "not renewing" camp,
Joe J Thomas
www.JoeActor.com