michelleann - thanks so much for posting, and I'm sorry to hear about the rude reply you got.
I've stopped participating in Voice123 surveys. I suspect they are just cherry picking responses they like for their marketing materials. Based on my own experiences with them I would not assume that any negative feedback given would make much of a difference in the way they operate. The V123 car is on fire, and the staff is busy polishing the hubcaps.
Unfortunately, this kind of reply from them is not at all surprising.
Here's one of my own for the record:
Back when SmartCast was first introduced, I started an honest survey on SAVVY to see if it was being well recieved by the customers (
VO's... not seekers!) The majority of replies indicated that SmartCast was a bad idea and should be removed. One exception was a post by "TJ BarBee" which was very caustic and insulting. We later found out he was the step-son of a contract employee for Voice123... AND that contract employee was also a
VO! (can you say cherry-picking?) An apology was posted by the contract employee for his step-son's message, but no further action was taken by V123 staff. How do I know this? I still get emails from the contractor (Steven Lowell).
Again, I'm sorry you had to go thru such a nasty experience. I know how you feel, believe me.
Most of my use of V123 has become deleting low-pay, bad-match, or SmartCast expired leads. I only occasionally audition there, and unless things take a drastic turn for the better, I won't be renewing.
Your honest opinion is always welcome here - take care,
Joe J Thomas
Joe J. Thomas Acting Portfolio