Joe
I read this warrenty to seekers some time ago some time ago. This is what they agree to do on behalf of seekers;
1) We will first try to get in touch with the talent or voice producer to help you both work out your differences. 2) If that doesn't work, we will ask you to sign a document where you authorize us to request the voice talent or voice producer to refund the money directly to Voice123
It really puts Voice123 on the side of the seeker. When they offer to get back money paid they become a fiduciary agent for the seeker. Read this to learn more
http://en.wikipedia.org/wiki/Fiduciary_duty
I think this statement shows their real character.
Ed